Terms of Service
Terms of Service (PovesAI)
Effective Date: January 15, 2026
These Terms of Service (the “Terms”) govern your access to and use of the website povesai.com and the AI services provided by PovesAI (together, the “Services”). By using the Services, or by purchasing or requesting Services from us, you agree to these Terms.
If you are using the Services on behalf of a company or other organization, you represent and warrant that you have authority to bind that entity. In that case, “you” and “your” refer to the entity.
1. Provider Information
Provider: PovesAI (Individual)
Address: Arribeños 1724, CABA, Buenos Aires, Argentina
Website: povesai.com
Contact: [email protected]
2. Description of Services
PovesAI provides AI services for businesses, including AI-powered receptionists and chatbots, and related implementation, configuration, and support. Services may be delivered through third-party platforms and providers that help power features such as messaging and AI responses.
3. Business-Only Use; Eligibility
The Services are offered only to businesses and for business use. You must be at least 18 years old and legally capable of entering into a binding contract to use or purchase the Services on behalf of a business.
We do not offer the Services to consumers for personal, household, or family purposes.
4. Orders, Scope, and Changes
Specific deliverables, pricing, timelines, and scope may be set out in an order form, proposal, statement of work, or written agreement (an “Order”). If there is a conflict between an Order and these Terms, the Order will control only for that specific conflict.
We may update or modify the Services over time (including features, tooling, and third-party integrations). If a change materially reduces core functionality you are paying for, your primary remedy is to cancel your subscription at the end of the then-current billing period.
5. Third-Party Providers and Platforms
To provide the Services, we may use third-party providers such as OpenAI (AI processing), Twilio (communications), and GoHighLevel (CRM and customer management). Your use of features that rely on third parties may also be subject to their terms and policies. The availability and performance of third-party services may affect the Services, and we are not responsible for outages or failures caused by third parties.
6. Client Content and Permissions
You may provide information, prompts, scripts, business FAQs, messages, contact details, and other content to enable the Services (“Client Content”). You retain ownership of your Client Content.
You grant PovesAI a limited, non-exclusive, worldwide license to use, host, reproduce, transmit, and process Client Content only as needed to provide, maintain, and improve the Services, and to provide customer support. You represent and warrant that you have all rights and permissions necessary to provide Client Content to us and to allow us to process it for these purposes.
7. AI Inputs, Outputs, and Responsibility
The Services may generate responses, messages, summaries, or other results (“Outputs”) based on Client Content and user inputs.
Output ownership. As between you and PovesAI, and to the extent permitted by applicable law, you own the Outputs generated specifically for you through your use of the Services. This does not transfer ownership of PovesAI’s underlying software, systems, models, workflows, templates, or branding, and it does not grant you rights to any third-party technology used to generate Outputs.
Non-uniqueness. You understand that AI-generated content may be similar to content generated for others, and Outputs may not be unique.
Human review required. Outputs may be inaccurate, incomplete, misleading, or inappropriate. You are responsible for reviewing Outputs before use and for ensuring compliance with laws, regulations, and professional standards. You agree not to rely on Outputs as a substitute for professional advice (including legal, medical, financial, or regulatory advice).
8. Acceptable Use
You agree to use the Services lawfully and responsibly. You must not use the Services to do any of the following: violate any law or regulation; generate or distribute harmful, abusive, hateful, or violent content; infringe or misappropriate intellectual property or other rights of third parties; attempt to reverse engineer, extract, or discover underlying models, prompts, or system logic; interfere with, disrupt, or attempt to gain unauthorized access to systems; or use the Services in a manner that could cause harm to others.
You are responsible for ensuring that any messages, campaigns, or chatbot interactions you run comply with applicable laws, including communications, privacy, and marketing laws in the regions where you operate.
9. Fees, Billing, Trials, and No Refunds
Pricing model. The Services may be offered through monthly subscriptions and/or one-time fees, as described in your Order.
Billing. Subscriptions are billed monthly, in advance or as otherwise stated in the Order. One-time fees are billed as stated in the Order.
Free trials. If we offer a free trial, the duration and included features will be specified in the Order or the trial offer. Unless stated otherwise, at the end of the trial you will be charged the subscription fee and the subscription will continue monthly until cancelled. You can cancel before the trial ends to avoid charges.
No refunds. All fees are non-refundable, and we do not provide refunds or credits for partial months, unused time, or unused services, except where required by applicable law or explicitly stated in writing by PovesAI.
Late payments. If payment is overdue, we may suspend or pause Services until payment is received. You remain responsible for all charges incurred up to the date of suspension.
10. Term and Cancellation
Client cancellation. You can cancel a subscription at any time by written notice to [email protected] or as described in your Order. Cancellation will take effect at the end of the then-current billing period unless the Order states otherwise.
PovesAI cancellation. We may suspend or terminate Services at any time, including for nonpayment, suspected abuse, legal compliance reasons, security risks, or if we choose to discontinue Services. Where reasonable, we will provide notice.
11. Confidentiality
During the course of providing Services, either party may receive non-public business, technical, or commercial information from the other (“Confidential Information”). Each party agrees to use the other party’s Confidential Information only for the purpose of performing under these Terms, and to protect it using reasonable care. Confidential Information does not include information that is publicly available through no fault of the receiving party, independently developed without reference to the Confidential Information, or rightfully received from a third party without restriction.
12. Intellectual Property
PovesAI retains all rights, title, and interest in and to its software, systems, workflows, prompts, templates, models (to the extent PovesAI owns them), branding, and documentation, including all improvements and derivatives (“PovesAI IP”). These Terms do not grant you any ownership rights in PovesAI IP.
You retain ownership of your Client Content. You are responsible for ensuring your Client Content does not violate third-party rights.
13. Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Services will be uninterrupted, error-free, or that Outputs will be correct, complete, or suitable for your purposes.
14. Limitation of Liability
To the maximum extent permitted by law, PovesAI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, business opportunities, goodwill, or interruption, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.
To the maximum extent permitted by law, PovesAI’s total aggregate liability for all claims arising out of or related to the Services or these Terms will not exceed the total fees you paid to PovesAI for the Services in the three (3) months immediately preceding the event giving rise to the claim.
15. Indemnity
You agree to indemnify and hold harmless PovesAI from and against claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising from or related to your Client Content, your use of the Services, your violation of these Terms, or your violation of any law or third-party rights.
16. Privacy
Our collection and use of personal information is described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.
17. Governing Law
These Terms are governed by the laws of the Argentine Republic, with venue and jurisdiction in Ciudad Autónoma de Buenos Aires (CABA), without regard to conflict of laws principles.
18. Dispute Resolution
Before starting a formal proceeding, the parties will first attempt to resolve disputes in good faith through written notice and a reasonable period of negotiation.
If the dispute is not resolved, the parties may resolve it through arbitration or mediation by an agreed institution in Buenos Aires. The parties may choose the Centro de Mediación y Arbitraje Comercial (CEMARC) of the Cámara Argentina de Comercio y Servicios, or the Tribunal de Arbitraje General of the Bolsa de Comercio de Buenos Aires. For international disputes, the parties may also agree to use the Permanent Court of Arbitration (PCA) and its Buenos Aires office as an administrative venue where appropriate.
If the parties do not mutually agree to arbitrate a specific dispute, then disputes will be resolved exclusively in the competent courts located in CABA, Argentina.
19. Force Majeure
Neither party will be liable for delays or failures to perform due to events beyond its reasonable control, including outages, failures of third-party providers, labor disputes, internet disruptions, governmental actions, or natural disasters.
20. Assignment
You may not assign or transfer these Terms without PovesAI’s prior written consent. PovesAI may assign these Terms in connection with a reorganization, sale of assets, merger, or similar transaction.
21. Severability; Waiver
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect. A failure to enforce any provision is not a waiver of that provision.
22. Entire Agreement; Updates
These Terms, together with any applicable Order and the Privacy Policy, form the entire agreement between you and PovesAI regarding the Services and supersede prior understandings. We may update these Terms from time to time by posting an updated version on povesai.com and updating the Effective Date. Continued use of the Services after changes become effective means you accept the updated Terms.
23. Contact
Questions about these Terms can be sent to: [email protected]
